Refund & Cancellation Policy

1. 14-Day Full Refund Policy (No Questions Asked)

At ZAVKONNIK LLC, every Personal Natal Book ($27.99 USD) is individually computed and typeset for your birth coordinates. Because each digital publication is custom-generated and delivered immediately in downloadable PDF format, our refund and correction policy within 14 days of purchase is structured as follows:

• Free Recalculation: If you entered an inaccurate birth time or city by mistake, we will recalculate and regenerate your corrected PDF book free of charge.
• Full Refund ($27.99 USD): In accordance with consumer protection standards and our Merchant of Record buyer terms, you may request a full unconditional refund within 14 days of purchase for any reason. Refunds are processed back to your original payment method within 3–5 business days.

2. How to Request a Refund or Correction

Simply email support@thenatalbook.com or message our support desk via Telegram (@NATAL_BOOK_BOT) or WhatsApp with your Order ID (e.g., nb_...) or the email address used at checkout.